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  • What does "Made in Canada" mean?
    A "Made in Canada" claim indicates that the final, substantial transformation of the product occurred in Canada. This transformation results in a new product with a distinct identity, even if some ingredients or parts are sourced from outside Canada.
  • How does the scanning process work?
    When you open the app, your camera activates immediately. Simply point it at the product’s barcode or take a clear picture of the product. Our advanced image recognition technology then compares the scan with our product database to determine if it’s Canadian-made or produced.
  • Does the app work offline?
    A stable internet connection is required to access our product database and process verification. While some features may function offline, for accurate results, please ensure you’re connected to the internet.
  • Is my personal data or scanned content stored?
    We take your privacy seriously. Scanned images and barcodes are processed solely for verification purposes and are not stored unless you choose to save them to your integrated shopping list. For detailed information, please review our Privacy Policy.
  • What does "Product of Canada" mean?
    A product can claim "Product of Canada" when all or virtually all of its major ingredients, processing, and labour come from Canada. This means that the significant components that define the product must be Canadian in origin. Minor ingredients (typically less than 2% of the total product), packaging materials, or imported agricultural inputs (like seeds or fertilizers) do not disqualify the claim.
  • How secure is my data?
    We implement industry-standard security measures to protect your data and ensure your privacy. For a complete explanation of our data practices, please refer to our Privacy Policy.
  • Which devices are supported?
    CAN Confirm is available on both iOS and Android platforms. Please check your device’s compatibility in the respective app stores for the most up-to-date requirements.
  • What is the Can Confirm App?
    The Can Confirm App is a mobile application that allows you to verify whether a product is made or produced in Canada. Simply scan a barcode or take a photo, and our technology provides an instant verification.
  • Who can I contact for additional support?
    f you have any questions or encounter issues, please reach out to our support team at support@canconfirm.ca. We’re here to help and will get back to you as soon as possible.
  • What should I do if my scan doesn’t work?
    Ensure that your camera lens is clean and the product is well-lit. Hold your device steady and make sure the barcode or product is fully visible within the scan area. If problems persist, restart the app or check your internet connection. For further assistance, please contact our support team.

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